By this electronic instrument, ARIELLE FRIOZA, registered with the Dutch Chamber of Commerce under number 74595911, with her office in Amsterdam, presents the General Terms and Conditions for the contracting of photographic services.
The effective use of the services and products offered requires the user to accept the terms and conditions when making their purchase. The acceptance of this Instrument means that the Customer agrees to the terms and conditions set forth below, becoming bound to them from the conclusion of the purchase of the product or service.
ARIELLE FRIOZA reserves the right to update and amend the contents of this Instrument, at any time and in its sole discretion, by making available its new version at www.ariellefrioza.com/terms for views by all Customers.
Version published on July 20, 2019
1 – OBJECT
1.1 This Instrument establishes the general terms and conditions for the contracting of photographic services.
2 – BOOKING
2.1 We recommend that the customer contact us through our communication channels before making the purchase to check if the photographer is available for the date of your event/photo, in case you need a specific date.
2.2 After the purchase of the package through the website, and confirmation of payment, we will contact the customer within 24 hours to schedule the photo shoot, according to the availability of the dates of the photographer’s agenda.
3 – REESCHEDULING
3.1 ARIELLE FRIOZA reserves the right to reschedule external photographic shoots in the event of bad weather or illness, 24 hours before the photographic shoot. Rescheduling is done according to the availability of dates on the photographer’s agenda.
3.2 The photo shoot date can be changed with at least 5 working days in advance, according to schedule availability.
3.3 To ensure calendar availability for your desired date, a non-refundable fee of € 40 is charged at the time of booking.
3.4 In case of rescheduling, an additional € 20 will be charged.
4 – CANCELLATION
4.1 If there is a cancellation by the client after the purchase, there will be no refund. The customer will receive the amount as credit for future purchases. The amount can be transferred to third parties.
5 – TRAVEL FEE
5.1 ARIELLE FRIOZA is located in Amsterdam. Photo shoots transportation fees are not charged within the A10 Ring. For the other locations, there will be a fee according to Nederlandse Spoorwegen. Customer should contact us and verify the value in advance.
6 – DATE AND TIME
6.1 The photographic shoot is done by appointment, in agreement with the Client. A delay of a maximum of 15 minutes will be tolerated. ARIELLE FRIOZA reserves the right to cancel the service.
6.2 Client is responsible to keep contact with the photographer. ARIELLE FRIOZA will try to contact the client in the timeframe of 24h before the photoshoot. If the client doesn’t reply, ARIELLE FRIOZA reserves the right to cancel the service.
7 – HOURLY RATE
7.1 The hourly rate fee for an additional hour charge is from € 150 to € 350 – depending On the photoshoot type, which should be paid at the end of the appointment, in cash.
8 – PREVIEW AND ADDITIONAL PHOTOS
8.1 We offer a tool to choose the photos where the client can choose the desired photos.
8.2 All photos provided as “samples” have a watermark as a limitation of the tool we use and under no circumstances will they be available without the watermark.
8.3 You can buy extra photos for € 15 each. It is expressly prohibited the capture and dissemination of the photos sent at the moment of the choice through software.
9 – DELIVERY
9.1 Preview photos for initial selection will be sent within 7 business days.
9.2 Edited and high-resolution photos (48×32 cm / 100DPI) will be delivered within 15 business days after the final choice made by the customer through our tool.
9.3 The digital photos will be delivered as a private download link.
9.4 If you wish to get the photos in 1 business day (preview and/or delivery) an additional fee of € 150 will be charged.
9.5 The client has 1 month (after receiving the private link by email) to do the photo selection. If the client does not choose the photos within the indicated period (1 month after receiving the private link by email), the photographer gives herself the right to choose the best photos for final delivery.
9.6 During high season (April to August) Preview photos for initial selection will be sent within 15 business days. Edited and high-resolution photos (48×32 cm / 100DPI) will be delivered within 25 business days after the final choice made by the customer through our tool.
10 – QUALITY
10.1 ARIELLE FRIOZA reserves the right to deliver only the photos considered with quality. Photos without quality will not be delivered to the Customer.
10.2 Unedited photographs and/or RAW files will not be delivered in any way.
11 – POST-PROCESSING
11.1 The post-processing of photos include basic corrections:
Framing;
Color Correction;
Light Correction;
Contrast Adjustment;
Alignment;
Pimples and Specific Pregnancy Marks (if requested);
In the packages there are NOT included advanced photo editing:
Manipulation of photos for weight loss;
Removal of wrinkles, dark circles and expression lines;
Skin blemishes resulting from sunburn or any other type;
The advanced photo editing service can be hired separately. Value on request.
12 – CREATIVE LICENSE, COVERAGE AND REPRODUCTION
12.1 Photographs taken during the course of the event will be at the discretion of the photographer although every effort will be made to comply with the clients requirements.
12.2 Special requests are not binding instruction, although every effort is made to comply with the client’s wishes. The Photographer/s will do their best to honour the requested photographs but do not undertake to guarantee any specific picture nor incorporate any specific background, location or group arrangements due to changes in weather an the availability and willingness of subjects.
12.3 For a booking involving venues, the photographer’s movements are sometimes restricted by the official in charge. The area from which the photographer is able to work may not be the photographer’s choice and the photographer cannot accept responsibility for any obstructed view should this be the case.
12.4 Due to a variety of lighting conditions and the limitations of digital sensors, some colours may alter throughout a set of photographs.
12.5 Although all equipment is checked regularly and reasonable steps are taken to ensure backup equipment is available, the photographer will not be responsible for photographs that are not produced due to technical failure.
12.6 The copyright of photographs remains with the Photographer. The Photographer grants the Client permission to make copies of the images under the following conditions. The images taken by the Photographer are for personal use by the Clients and their friends and relatives. Sale, Publication, Entry to awards or any Commercial use of the photographs is not allowed without prior written permission from the Photographer. The Client hereby allows the photographer to display any photograph covered by this contract and to generally promote the business in advertising, brochures, magazine articles, websites, social media, sample albums etc.
12.7 Unless otherwise agreed, any rights granted are always non-exclusive, non-sub-licensable and non-transferable. Any Image(s) may not be used in a logo, corporate identity, trademark or other service mark.
12.8 The client agrees to mention and / or credit ARIELLE FRIOZA, when sharing the photos.
13 – DIGITAL NEGATIVE FILES
13.1 All digital negatives (computer files) remain the property of the photographer. All digital packages include a copy of the edited digital negatives to the client(s) for their own non-commercial use.
13.2 Should the digital negative files be lost, damaged of destroyed for the reasons beyond control, the photographers liability shall be limited to a full refund of any deposits and fees paid, but shall not include a refund for any goods already received.
14 – TULIP SEASON
14.1 The Tulip Season has estimated dates between April 15th to May 4th. Climatic conditions can interfere with the blooming of the Tulips (anticipating or postponing).
14.2 If the Tulip Fields are not ready, we have the possibility to do photoshoots in Daffodil and Hyacinth Fields.
14.3 We have no control over the weather. The blossom of the Tulips is directly connected to the weather. We are not able to provide refunds in case there are no Tulips. We can offer any other photoshoot to compensate for the reservation.
14.4 The exact location and colors of the Tulips are reported 24 hours before the photoshoot. We cannot guarantee the correct location in advance.
14.5 We have a partnership with farmers from Venhuizen (North-Holland) and Lisse (South Holland).
14.6 The fields are PRIVATE and the entrance is authorized by the owners/farmers.
14.7 Because of the demand during Tulip Season, to ensure calendar availability for your desired date, a non-refundable fee of 50% of the total amount is charged at the time of booking.
14.8 The Tulip Fields are not easily accessible. It is the customer’s responsibility to arrive at the Fields up to 15 minutes in advance.
14.9 Because of the number of tourists at Keukenhof, any session made outside the photographer’s advised hours, will not have people or other objects removed from the background of final photos or light/color adjustment.
Questions related to this document should be sent by e-mail to [email protected]
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